Refund Policy

We really hope you will be happy with your purchase. If any items do not meet your expectations, please return them to us in their original packaging within 14 days of receipt and provided they are in perfect condition we will be happy to offer a refund or exchange. You have the right to cancel your order within this period and can do so by emailing us at Please send to Returns Department, Present Indicative, Atlantis House, Reading, RG1 7RJ.

If you item arrives damaged please contact us as soon as possible so we can arrange for replacements to be sent.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge.

We cannot be held responsible for lost, stolen or uncollected parcels. We advise you to obtain suitable proof of posting when returning goods.